Managed Services

IT Support for Your Business – Managed Services Provider plan (MSP)

Your business needs IT support that is affordable and reliable. But what if you cannot afford an on-staff IT person or group? Get an IT group that is capable,  affordable, and ready to be there when you need them. You need an experienced Managed Services Provider (MSP) like PARKERTECHGROUP.

Since 2002, we have provided  IT support services for businesses of all sizes and types, for profit or non-profit, single or multi-campus in the six-county area of Harnett, Johnston, Sampson, Cumberland, Wayne, and Wake counties in North Carolina. Our group of technicians are mobile and trained and equipped to support your business. Our MSP offerings are calculated per quote. Contact us to discuss how PARKERTECHGROUP can simplify your IT support and a monthly fixed rate price.

5 Important Reasons to Pick PARKERTECHGROUP as your MSP IT Company:

24/7 Monitoring

Highest Priority Response Time

Affordable and Competative

Fixed Monthly IT Budget

We are your IT Consultants

Our Actual MSP Customers

Piggly Wiggly Retail (Food Farm, Inc.), the buying/administrative group for dozens of Piggly Wiggly stores in NC and VA, has partnered with PARKERTECHGROUP for almost 15 years. Over these years we have developed a great working relationship. They are very honest and trustworthy. Their employees go out of their way to make sure all of our needs are met. We have worked together to upgrade and replace some equipment at a price that was very competitive. We have also made several changes that has helped us reduce our expenses. Their response time for our needs is at the highest level of any one we have worked with in the past. I would highly recommend the PARKERTECHGROUP to any company that is looking for a new computer solutions provider. They are a one stop shopping company for all of your computer needs.

R. Johnson, COO

We have utilized the services of PARKERTECHGROUP for several years. Anytime I get a call recommending computer folks, I tell them about PARKERTECHGROUP without hesitation. Curtis and his team will not let you down.

A. Gower
Alton R. Gower, Jr., CPA, P.A.
Dunn NC

Parker Tech Group has provided IT services for my dental practice for the past year. They did a complete computer system upgrade for my office, working around my schedule so that my dental practice was not affected. Whether our issue is large or small, they have techs ready to step in to resolve them. They provide telephone and in-person support. I highly recommend them for your IT needs.

Daniel G. Butler, DDS, PA
Lillington Dental Care
Lillington NC

My firm in Smithfield provides our clients with quality CPA and financial services. I understand the importance of having a professional firm provide me with quality services so I can do the best for my clients. For several years we have utilized PARKERTECHGROUP and its professional and friendly staff for our IT issues. They understand what a CPA needs and they are very security conscious. I recommend them to any professional organization looking for an IT support company.

John Scovil, President
John H. Scovil & Associates, PA
Smithfield, NC

As a client of PARKERTECHGROUP since 2006, our organization can attest to their outstanding professionalism and expeditious manner in supporting a non-profit with limited funding. They are our single source for our network support, our email and our website. We have found a true partner in PTG when making IT decisions. They listen to our needs, formulate recommendations and assist with necessary training post-purchase. Their dependable customer service and expert staff are just two aspects fundamental to our daily operations and it is without hesitation that we recommend them.

Victoria Byrd, DBA, MPA: Chief Executive Officer
Sampson County Partnership for Children
Clinton, NC

My practice needed new computers and networking services in 2015. PARKERTECHGROUP quickly installed the equipment and we have relied on them for other computer support needs since then. They have always been a phone call away and very quick to help us in our offices or remotely. It is good to have a highly qualified computer services company that understands what a medical practice needs.

Dr. B. Griffin
Footprint Podiatry
Smithfield, NC
What Does PARKERTECHGROUP do for you in an MSP Relationship?

24/7 Monitoring of Your Network Infrastructure

Using our RMM (remote management & monitoring) software, PARKERTECHGROUP constantly scans and watches your network and devices for any issues that may occur, such as diminishing hard drive space, recurring or critical errors, malware, etc. We immediately work on the problem for you.

Network and Computer Protection

PARKERTECHGROUP is partnered with Webroot, a private American company that provides Internet security for consumers and businesses. Webroot’s anti-virus software is highly rated and comes with any or our MSP offerings. In addition to anti-malware software, we can install firewalls to protect the ins and outs to your network. There are many other layered products that can be considered to further enhance your network security.

Responsiveness

All PARKERTECHGROUP MSP clients are considered Priority 1 in response time and staff allocations. Your MSP agreement will show what we pledge to cover and how fast we respond. Using a triage method, we support hundreds of customers of various service levels to ensure the most critical and threatening issues are handled first.

Affordability

PARKERTECHGROUP MSP offerings are affordable. From our office located in central NC we can serve six counties, in basically a 1-hour drive radius. We also have techs closer to most clients that can launch from their homes directly to your location if needed. A comparison of our MSP competitors will reveal that we are generally the best economic choice based on our deliverables and service features. Our quotes are free, so it is easy for you to check us out and see if we are within your budget needs. Having a fixed monthly IT support budget is great. We provide unlimited services for your business during your coverage period (as specified in the agreement), either by being onsite or by remote access. Unless something is not covered by your agreement, there is no additional charge other than any parts or equipment you buy. And we never charge you without getting your permission first.

Performance

After security concerns, clients are interested in how we can improve their network and computer speeds and uptime. This is a wonderful feature of an MSP relationship. We are always looking for a way, day in and day out, to help your system performance, to give you competitive advantage. Down-time costs a lot more than a typical monthly MSP agreement.

Familiarity

When we enter into an MSP relationship, we first conduct a site analysis to review in depth your network and computing needs, problems, opportunities and so forth. Out technicians learn your network, company, and staff. We quickly become your friend in the business, a partner to share your objectives with, and to be an ad hoc IT consultant when you need us.